Frequently Asked Questions

Browse the collection on the shop page, add items to your cart, and proceed to checkout. Payment is processed securely through Stripe.

Please contact me as soon as possible at order@alamm.se. If the order has not shipped yet, I can make changes or cancel it. Once shipped, the order cannot be modified.

I accept all major credit and debit cards (Visa, Mastercard, American Express) through a secure Stripe payment system.

Yes, all prices on alamm.se include 25% Swedish VAT (moms). No additional taxes will be added at checkout for orders within Sweden.

I aim to ship your order within 3–5 business days. Delivery within Sweden then takes 2–5 business days depending on your location and carrier.

Yes, I ship to the Nordic countries and Europe. International shipping times vary by destination. Please note that customs duties and import fees may apply for deliveries outside Sweden and are the responsibility of the buyer.

Shipping within Sweden is free on orders over 1500 SEK. For orders under 1500 SEK, a flat shipping fee applies at checkout. International shipping rates are calculated based on destination.

Every piece is carefully wrapped in protective materials and placed in a sturdy box to ensure it arrives safely. I take extra care since ceramics are fragile -- each item is individually cushioned.

You have a 14-day right of withdrawal from the day you receive your order, in accordance with Swedish consumer law. The product must be returned unused and in its original condition. Please note that return shipping is paid by the customer. Read my full return policy for details.

Contact me at order@alamm.se within 14 days of receiving your order with your order number and the item(s) you wish to return. I will provide you with return instructions and the shipping address. I recommend using a trackable shipping method.

If your ceramics arrive damaged or broken, please contact me immediately at order@alamm.se with photos of the damage and your order number. I will send a replacement or issue a full refund including shipping -- at no cost to you.

Yes, all my stoneware ceramics are food safe -- with the exception of pieces with a crackle glaze finish, which are intended for decorative use only. Product pages clearly indicate if an item is not food safe.

Yes, my high-fired stoneware is dishwasher safe. The exception is crackle glaze pieces, which should be hand-washed only. While the dishwasher is perfectly fine, hand washing will help preserve the glaze finish for longer.

Yes, my stoneware ceramics are microwave safe for reheating food and beverages. Avoid putting pieces with metallic or gold decoration in the microwave. As with any ceramic, avoid sudden temperature changes -- do not move a piece directly from the freezer to the microwave.

Stoneware is durable and built to last with everyday use. Avoid sudden temperature changes (thermal shock) such as pouring boiling water into a cold mug straight from the fridge. Store pieces with care to avoid chipping -- stacking with a soft cloth between items helps. For crackle glaze pieces, hand wash gently and avoid prolonged soaking.

Very durable. My stoneware is high-fired at over 1200°C, making it dense, strong, and resistant to everyday wear. With proper care, handmade stoneware ceramics can last a lifetime.

Every ALAMM piece is made entirely by hand, which means each one is unique. Small variations in shape, colour, glaze, and texture are a natural part of the handmade process -- not defects. This is what gives handcrafted ceramics their character and warmth.

Yes! I welcome custom orders. Please contact me with details about your vision, preferred colours or glazes, and approximate quantity. I will get back to you with availability and pricing.

My studio is located in Vallda, Kungsbacka on the Swedish west coast. I occasionally open for studio visits during events and open studio days. Follow me on Instagram or subscribe to my newsletter for announcements.

The best way is to subscribe to my newsletter -- you will be the first to know about new releases, restocks, and upcoming drops. You can also follow me on Instagram for behind-the-scenes content and sneak peeks.

Yes, all glazes I use are non-toxic and free from lead and cadmium. My food-safe stoneware pieces are tested and safe for everyday use with food and beverages.